Implantação da norma ABNT NBR ISO/IEC 17025:2017: estudo em uma empresa de manutenção e calibração de equipamentos hospitalares

Abstract

In order to offer a service with reference in quality, the company carried out, through the metrological network of Alagoas (RMAL), the necessary processes for the implementation of ABNT NBR ISO / IEC 17025: 2017 (General Requirements for Laboratory Competence in Test and Calibration). This standard is a document of international level that contains requirements for the implementation of a quality management system for testing and calibrating equipment. This paper aims to describe the process of implementing the standard in a hospital equipment maintenance and calibration company, located in the city of Maceió. Initially, data were collected on how the company's processes were carried out. This analysis made it possible to identify the necessary corrections for the adjustments to the norms standards. The consultancies were carried out weekly with the necessary steps to organize all processes and sectors. Through meetings, the consultant guided the team on all changes to be made. As a result of the process, a calibration room and a room for administrative management were built. In addition, more employees were hired and the team involved was trained. Finally, the process flow was adjusted, considering the proposed adjustments. With the end of this stage, described in this work, the company is able to schedule an external audit with a view to recognizing Technical Competence in relation to the NBR ISO / IEC 17025:2017 standards.