Gestão do conhecimento e apoio à decisão na gestão ambiental: CABRAL-case based reasoning aplicado ao licenciamento ambiental

Abstract

This paper presents a proposal for organizational diagnosis of the level of alignment of public organizations of small and midsize for Knowledge Management using an adaptation of the method OKA - Organizational Knowledge Assessment. The solution also includes modeling a process of knowledge management in the field of Environmental Licensing called C@br@l - Case Base Reasoning aplicado ao Licenciamento Ambiental. This process was achieved by associating the methodology of Case Based Reasoning - CBR as a central element of knowledge-based solution and we use Business Process Notation - BPMN as a element that act like translator graphic of the details of process in management high-level. The survey had a bias eminently exploratory research-based literature and documents, too, with data collection using questionnaire and the adoption of the strategy of case study for defining the research space. The collected data were analyzed quantitatively and qualitatively and the process and data were empirically validated by building a prototype for the proposed process. Finally, results, contributions, limitations and issues for future research are presented.