A comunicação alternativa como ferramenta otimizadora no cuidado humanizado de pacientes domiciliados com dificuldade na comunicação verbal

Abstract

Alternative Communication is a language mediation instrument capable of guaranteeing the reconstitution of subjects with language alterations. Limitations related to verbal communication are frustrating not only for the patient and his family, but also for the team that cares for patients domiciled with such difficulties. Given that the limitation or absence of verbal communication cannot be a barrier to adequate reception (attentive listening and empathetic bond between the patient and the health team) and to humanized care in primary care, the objective of this work is to propose the use of alternative communication boards during home care for patients with difficulty in verbal communication, who are assisted by the Melhor em Casa Program of the Municipality of Camaragibe-AL. For this intervention project, a bibliographic study on alternative communication was carried out. Situational Strategic Planning was used to define the priority problem, critical nodes and actions to be taken. It will be proposed to the professionals of the Better at Home Program in the municipality the use of alternative communication boards in the home environment with the patient. It is expected, first, that the team becomes aware of the importance of alternative communication as a tool to optimize humanized care, that they participate in the training and that they actually adopt the use of communication boards in the care of patients with such needs, thus contributing for the optimization of humanized care and the consequent improvement in the quality of life of these patients.