Transparência ativa da informação mediada por redes sociais eletrônicas: parâmetros de qualidade de uso nos Ministérios Públicos Estaduais brasileiros

Abstract

The active transparency requires public institutions to disclose information of general or collective interest without provoking it. The effectiveness of the transparency process is based on the adequacy of information services to the current normative instruments and to some specific quality evaluation parameters. This research analyzed the active transparency of information mediated by electronic social networks in the context of the Brazilian State Public Ministries (MPEs). Operationally, for the fulfillment of specific objectives, the main electronic social networks used by MPEs in providing information were identified; parameters for assessing the transparency of information mediated by these networks were raised; Based on these parameters, the conformity of the information services mediated by the selected social networks to the desirable criteria of transparency was evaluated; and a list of references for information services mediated by electronic social networks was indicated based on the definition of specific parameters for these institutions. The research was characterized, in terms of objectives, approach and data collection procedures, respectively, as descriptive, as quantitative and qualitative and as documentary. The research universe comprised Brazilian MPEs. The intentional sample included five ministerial units distributed in the five Brazilian regions. For this purpose, direct documentation was used, more precisely the search in the documents and information made available on three electronic social networks, Facebook, Twitter and Instagram, of the selected institutions, during the months of September, October and November 2020.The documentary survey was carried out with support in a script for the collection, classification and systematization of directly observable data. From this, it was possible to organize and prepare them for the subsequent comparison with the evaluation parameters previously defined based on internal regulations and specific legislation. In the systematization of the data, tableaus were produced to view the analyzed items and reports with discussions about active transparency mediated by electronic social networks in each of the ministerial units. The analysis and discussions highlighted the current situation of transparency mediated by electronic social networks in MPEs. The scientific findings confirmed the understanding that social networks belong to the framework of informational and communicational tools used in the transparency process, as they have the necessary characteristics for this purpose, and revealed that social networks alone would not reach legal, normative and social complexity required of information services linked to administrative transparency. With this, it is considered that the use of electronic social networks as auxiliary tools in the framework of the active transparency of information in the ministerial units, as well as the contribution with the panorama of researches in the informational and institutional field.