O uso de dados e informações para subsidiar a construção de políticas públicas no estado de Alagoas: um estudo de caso na Superintendência de Informações e Cenários

Abstract

The development of public policies must be grounded in the use of data and information. It is this use that ensures the precision of governmental policies, contributing to the fulfillment of the constitutional principles of efficiency and effectiveness. In this way, it aids public management in identifying needs, setting priorities, and making decisions. From this perspective, the increasing use of Information and Communication Technologies contributes to the context of this management process, bringing greater responsiveness to public demands. In the context of this case study, this dissertation aims to analyze the effects of the use of information technologies in processes and workflows since the pandemic, by the Superintendency of Information and Scenarios, in providing information to support decisionmaking and the formulation of public policies in Alagoas. This is an exploratory study with a qualitative analysis, based on an internal data survey at the Superintendency of Information and Scenarios, as well as bibliographic and documentary research, addressing relevant concepts of the Information Society, Data-Driven Government, open data, Information Science, and Information Management. The results include, beyond all the bibliographic and documentary selection to support the research, the mapping of workflows and the identification of technologies used before and since the pandemic, as well as the analysis of public policies supported by information from the sector under study, and the quantification of gains in the work processes of this sector. It is observed how the effective provision of information has contributed to decision-making and the formulation of public policies in Alagoas.