Gestão de projetos: análise do escritório de projetos SESI e SENAI de Alagoas

Abstract

This research aims to analyze project management at the SESI SENAI Project Office in Alagoas, having as a guiding element the comparative analysis between the theory disseminated by the Project Management Institute (PMBOK) and the project management practice carried out in the office in question. With this, the study sought to identify the phases of the project life cycle, activities of the project management process groups and the most and least explored areas of knowledge in the Project Office, through its daily practices; Furthermore, it also sought to identify the type of project office and propose suggestions for improvements. The methodology used in the study comprised semistructured interviews, document analysis, participant observation, literature review and the application of the thematic content analysis technique. As a result, it was possible to capture the interviewees' perception of project concepts and project offices, in addition to mapping the main activities carried out, identifying good practices and opportunities for improvement. Furthermore, it was found that the Project Office presents notable characteristics of a Support Office, according to the PMBOK classifications.