Mapeamento do processo editalício para concessão de bolsas na Pró-Reitoria de Extensão e Cultura da Universidade Federal de Alagoas

Abstract

The objective of this work was to outline the current mapping of the scholarship granting notice process at the Pró-reitoria de Extensão e Cultura (Proexc) of the Universidade Federal de Alagoas (UFAL) to improve existing routines in relation to the notices, but they were also mapped the flows, which are currently carried out informally and most of the decision-making process passed on verbally. Business Process Management (BPM) was applied as a modeling and execution tool for structuring procedural flows. Then, a data collection was carried out, using documents and consultation with Proexc's internal employees. With the data collected, it was possible to present a proposition on the application of some changes in the procedural mapping, bringing an improvement to these flows, which is presented by the flowchart based on the Business Process Model and Notation (BPMN), which now appears as a technological product presented. The mapping made it possible to identify that the best way for this flow to occur satisfactorily is through the opening of a process in the protocol of the Sistema Integrado de Patrimônio, Administração e Contratos (SIPAC) and its internal movements follow the movements also intra-sectors online in the system. So this can lead to an improvement in internal communication and also in interpersonal and professional relationships between Proexc sectors, whose communications are excessively verbal rather than procedural. As a proposition, it is suggested that these flows be updated, improved and only be carried out through procedural means, presenting a step-by-step flowchart, sector by sector, in an official and standardized format of the chosen process. This flowchart demonstrates gradually the procedures for mapping Proexc's bidding processes. Thus, the main contribution of the work is organizational, as it provides an improvement in the execution of activities aimed at the public served.