Melhoria da comunicação interpessoal para a qualidade da assistência ao usuário do SUS: projeto de intervenção

Abstract

In healthcare services, communication plays a crucial role in providing quality care and establishing therapeutic relationships. Effective communication between healthcare professionals and patients enhances patient satisfaction, increases treatment adherence, and promotes a patient-centered approach. However, barriers to effective communication in healthcare services are identified, such as lack of communication skills training for healthcare professionals, information inequality, and insufficient time dedicated to each patient. These barriers can result in medical errors, patient dissatisfaction, and loss of trust in healthcare services. Therefore, promoting more effective communication in healthcare services, especially in primary care units of the Unified Health System (SUS), is important. This includes strategies such as communication training for healthcare professionals, promoting more bidirectional communication between professionals and patients, and optimizing consultation time. The goal is to improve the quality of healthcare, increase patient satisfaction, and optimize health outcomes, thereby contributing to strengthening the healthcare system as a whole through an intervention project at Roberto's Matão health unit. The literature review addresses the importance of the communication process in different contexts, highlighting its influence on social relationships, and personal and professional development. In this context, interpersonal communication is crucial for establishing meaningful connections and building healthy relationships, promoting mutual understanding, and reducing conflicts.