A descentralização do conhecimento como ferramenta para melhoria dos serviços da Pró-reitoria de Gestão de Pessoas – PROGESP/UNCISAL

Abstract

The large number of demands, huge volume of services, lack of information systems and manuals for service and the centralization of information power in PROGESP / UNCISAL, forward to the arrival of new gazetted, demanded labor management thinking on strategies the difficulty of access to information. With that comes the need to address the theme "knowledge management", since it is of utmost importance to maintain the quality in service, whereas, to achieve this level of excellence is a sine qua non that all servers are with same level of knowledge. It aims to address the knowledge about the functions of the various sectors that make up the workforce of the pro-rector. It is proposed to hold wheels conversations, to meet the: servers, trainees and apprentices, crowded in PROGESP. These meetings have in order to create opportunities discussions about the services provided, to rescue the meaning of work, and (re) think the process works. Finally, create a blog to facilitate access to information concerning the management and service. It is expected that all these actions will improve and modify the reality of the services performed by this pro-rector.