O acesso aos centros de atenção psicossocial II, na perspectiva das falas dos usuários

Abstract

Introduction: This study is justified by users' understanding of access to Psychosocial Care Centers that provide assistance to people with mental disorders, focusing on their entry point and continuity of service. From there, the aim is to be able to understand the quality of the access offered and possibly clarify these features for society. Objective: Understand access to Psychosocial Care Centers (CAPS II), through users' statements. Methodology: Study with a qualitative, exploratory approach, using Laurence Bardin's content analysis method. To be carried out in individual sessions, with users and former users of two CAPS II from different health districts in Maceió. The collection was carried out through in-depth interviews, with the help of a semi-structured script and a field diary through voice recording. Results and discussion: The interviews were transcribed exhaustively and carefully, identifying them with fictitious names to follow the order of completion. Through the participants' narratives, three main categories were identified: and subcategories within the categories. The result obtained after the narrative categorization process was the identification of difficulties and facilities narrated by service users. As difficulties, the distance from the user's home to the service, misinformation regarding PTS and the difficulty in having their diagnosis clarified were reported. Facilities include welcoming the team, offering care, and interpersonal relationships as a form of social reintegration. Final considerations: It is an important study for both society, management and the multidisciplinary team, because through users' statements, structural improvements in the service can be made possible and also the need to apply new technologies for mental health care can be seen. The contribution to nursing in its professionais core is due to the fact that the nurse is the organizer of care and is therefore one of the main actors in the formation of interpersonal relationship bonds with the user.