A padronização dos processos no setor de Departamento de Pessoal da Contato Contabilidade

Abstract

Disorganized environments require looks that notice details that help to improve their disorder. It is thinking about improvements and aiming to remain and develop in the market that the standardization of processes becomes a tool of great value for the business management of an organization. Given the importance of standardizing processes, it is observed that it becomes useful to achieve significant gains in productivity, cost and expense reduction. Considering its relevance, the objective of this work was to standardize the processes that involve one of the tasks of the personnel department sector: the payroll of the companies that are clients of Contacto Contabilidade. This work is classified as applied, qualitative and exploratory research. It is a case study done in five steps. In the first stage, the sector's employees are trained on the methodology for standardizing processes. Followed by a survey of the main processes in the sector. After that, the priorities for standardization were defined. In the next step, the 3Q1POC worksheet and the flowchart of the priority processes were created and the main point of this work: the base worksheet. In the fifth and last phase, the standard of priority processes was validated. As a way to emphasize that the collaboration of the employees of the sector in question was very important for the accomplishment of this work and that through the standardization of processes, it was possible to reach an assertive communication that took place through the implementation of the basic payroll spreadsheet. This is considered a simple thing, but of great value. Compared to before, the progress of activities in the sector has flowed in such a way that rework is almost nil. Although the objective of the work was achieved, it is necessary to highlight the professionalism of the sector's team, since in many moments it was indispensable because the base spreadsheet was not so well accepted by the clients, who claimed that the new procedure would bring more work. Having discussed and shown the benefits of the new spreadsheet, despite the reluctance towards the new one, it was managed to make it understood that the gains with agility and accuracy of the information would be beneficial for all parties. That said, there is greater interaction and satisfaction with the services provided.