Gestão de documentos em arquivos universitários: estudo do Arquivo Central da Universidade Federal de Alagoas

Abstract

In an increasingly technological scenario, where information is a necessary input, the actions of universities should be guided in the valuation of archival information that reverberates throughout the institution and society. The Federal Institutions of Higher Education have to make available the information in an organized, accessible and validated way, to all interested parties, contributing, in this way, to the development of new types of knowledge and preservation of the institution's memory. The research work resulting from this dissertation has the general objective of analyzing the activities of the Central Archive of Ufal, in order to identify its functions, flow and information systems, as well as its role in the institutional context. This is a qualitative study, with a descriptive and exploratory approach, with the use of a questionnaire applied to the servers of the Central Archive and semi-structured interviews with the managers who work, directly or indirectly, in the management and administration of the archive. The research sought to describe the document management process of the Central Archive of the Ufal; verified from the perspective of managers and servers the main problems faced in the organization or availability of the collection and identified whether there is any policy of archival management of documents in the university's archive. The Central Archive is a strategic sector that should contribute to the university and improve the performance of administrative and academic management with transparency, productivity, speed and customer service. It is considered that the general objective of this study was achieved, because through the results of the research, it was possible to understand the needs of professionals who work in the Central Archive and point out that managers recognize the importance of the sector and understand that the information unit is in a critical situation, given the reality that the institution experiences. The results indicate that the Central Archive reflects the actions of the Ufal, but lacks initiatives for document management, building preservation, systemic digital preservation and active transparency that assist in safeguarding the documents and institutional memory.