Gestão de qualidade em empresas alagoanas: alguns estudos de caso

Abstract

A Quality Management system aims to ensure compliance in processes and continuous improvement in a company or service. Thus, the general objective of this research sought to show the importance of an adequate quality management system, to exemplify the main tools and models of quality management and their positive impacts from the beginning to the end of the process. Specific objectives, to identify some companies in Alagoas that use the Quality Management tool in the industrial and service segments; perform a comparison between the quality tools used in the companies, objects of this study; observe the level of knowledge of Managers and Employees about quality management processes. As a methodology, this work presents a case study on quality management in companies from Alagoas, in which a questionnaire was used, via Google Forms, with 7 closed questions, in which it was possible to select the answer, through the selection of pre-defined options. - defined in the form, with employees of companies from 3 segments of Alagoas, (1) laboratories, (2) industries/mills and (3) service providers/private companies, in which the application of the questionnaire aimed to measure the knowledge of employees from different areas, on quality management and process improvements, as well as identifying the use of the main quality tools. With the application of the questionnaire, it was possible to observe the importance of an adequate quality management system and to measure the knowledge of employees from some segments of companies, about the quality management model and tools used. Finally, the advantages of having an adequate quality management model and making use of quality tools, which can be applied by various branches of companies, were discussed.