Bibliotecas digitais : uma avaliação da usabilidade da Biblioteca Nacional Digital

Abstract

Digital libraries, as an institution that disseminates knowledge, are focused on reaching their users beyond physical barriers, making their collection available and promoting through websites/or online platforms. It is believed that the interaction between users and the website of the Digital Libraries occurs spontaneously, and efficiently, providing the user with a good experience. Studies regarding the usability of its platform with the established concern among users in order to improve evaluation methods that may harm the use of the platform. Thus, this research aims to evaluate the usability of the interface and the services offered by the National Digital Library. A is applied in nature with a qualitative approach. The was carried out during the month of July 2022 and was used by the authors Nascimento and Amaral (2010) as a basis for the evaluation method. where it was divided into three stages: the first was characterized as a phase for data collection, which was given by the application of a checklist; in the second phase, a specification of usability interferences was carried out and related to a heuristic criterion; in the third phase, we performed the classification of the degree of severity attributed to the defined problem. As a result, we identified the positive and exclusive points, new usability problems were located where degrees of severity were assigned and classified as low, medium or high. From the classification of the degrees, it was possible to evaluate the factors with great importance in the influence of the use of the interface and it must be designed to be possible to reach, in order to improve the usability of the site. Therefore, we conclude that the importance of usability evaluation studies is evident, as it aims at important aspects that guarantee the quality and satisfaction of use in the interfaces of digital libraries.