Implantação de um serviço de teleatendimento as famílias atendidas pela equipe do NASF 1 e 2 no município de São Luiz do Quintunde – Alagoas

Abstract

The purpose of this research is to present an intervention plan for the implementation of a call center service aimed at families assisted by the staff of the Expanded Family Health Center (NASF) 1 and 2 in the rehabilitation center for children and adults with cognitive and psychomotor difficulties. municipality of São Luiz do Quitunde – AL. The objective of this research is to promote, with the intervention of teleservice, the reduction of agglomerations of social actors who need medical care continuously, thus avoiding aggravating the clinical condition of patients, considering the vulnerability of the assisted public with the ignorance of the virus and the breaking the routine of care, that is, the monitoring that had a stoppage due to the sanitary crisis that occurred in the country and the world from 2019 to 2021. As theoretical support, a bibliographic survey was carried out on official websites of the Brazilian government, articles and magazines from that address the public health issues of the coronavirus pandemic and its variants. Other specific objectives intended are: to train the staff and hold meetings with the municipal management to make available the necessary resources for the implementation of the call center service. The intervention plan was elaborated from the simple situational strategic planning. In short, it is expected that the intervention project will contribute to improving the assistance provided by the NASF team to users of the rehabilitation center and reducing the number of cases of illness in the cit