Estudo de usuários: um olhar para a biblioteca setorial do Centro de Educação da Universidade Federal de Alagoas

Abstract

University libraries understood as organizations are subject to management strategies, since they deal with resources: human, physical, technological, material and financial. The main objective of this research was to identify the profile of users of the sectoral library of the Education Center of the Federal University of Alagoas. Linked to the specific objectives of identifying the frequency of library users, mapping the typology of services and informational products used by users, and verifying the level of satisfaction and/or dissatisfaction of this public regarding the services offered. A brief approach was taken to what the literature on the subject and issues related to it bring. The questionnaire was answered by 29 students of the pedagogy course at the Centro de Educação, whose identification was not necessary. The data were duly analyzed and presented during the research. Finally, it is concluded that the majority of library users are female, aged between 17 and 22, residing in Maceió, who perform some professional activity and are studying their first graduation. It is suggested to carry out promotions of the services and products offered, the periodic evaluation of the collections and the intensification of training.