Padronização de processos: proposta de intervenção no processo de compras da Secretaria Municipal de Saúde de Rio Largo - AL

Abstract

The standardization of processes is a very important instrument for the management of an organization, the tool is able to reduce the possibility of errors, make processes faster, maintain and disseminate knowledge within the organization. In the Municipal Health Department of Rio Largo - Alagoas, there was no record and standardization of the purchasing process. With the lack of this record, the management of knowledge and the development of tasks often became flawed, making the secretary often had to stop his activities to train or ask questions regarding the procurement operation. Taking into account the knowledge about the standardization tool, this work aimed to record and standardize the most used purchasing processes in that department. The work is an intervention and fits as an applied, descriptive and qualitative research. Data collection took place during the period when the researcher worked on site and worked directly with the standardized processes through observations and meetings with the sectors involved. The information collected was analyzed and 31QPOC spreadsheets and flowcharts for the processes were constructed and finally presented and validated with the participating sectors. During the construction of the work, validations were carried out with the people participating in the process. The availability of the material produced at work increased the knowledge of the people involved in the process and contributed to the maintenance of knowledge within the organization.