Sistematização da comunicação para as organizações em tempos de pandemia : manual de processos de comunicação para o DETRAN/AL

Abstract

The Alagoas Department of Transportation (Detran-AL) is responsible for coordinating, controlling, and enforcing the traffic laws within the state of Alagoas. This work records the organizational communication processes, and proposes a modification of internal communication processes, without disregarding the external ones. To this end, a literature review was conducted along with research on the internet about the institution, interviews (online and in-person) with those responsible for the communicational activities, and visits to the external communication networks of the studied site. From this overview, it was created a systematization manual of some communication processes for Detran-AL. This systematization can help, above all, in times of crises as that caused by the new coronavirus (Sars-Cov-2) pandemic in view of the various feelings of people concerning contracting or transmitting the virus.