Avaliando a implantação de um software de gestão

Abstract

Faced with a demand for greater transparency, governance, compliance, efficiency and effectiveness, the Brazilian public administration started to adopt integrated management systems. Is possible to evaluate the implementation of computer systems through critical success factors, the objective of this work is to investigate what key factors are the most relevant for evaluating a management software. Then, a method of evaluation of the implantation was studied with the objective to improve the services. Many authors have already written about the subject, is possible to understand in their articles that we can develop models that bring together critical success factors that combine to amplify the results; filters can be developed according to the institution's field of activity. Was assemble a questionnaire aiming to evaluate two of the four integrated management systems implemented by UFAL, SIPAC - Integrated Wealth Management System - is a system that offers fundamental operations for the management of units responsible for finance, equity and contracts; SIGRH - Integrated Human Resources Management System - computerizes human resources procedures, such as: scheduling/changing vacations, retirement calculations, functional evaluation, workforce sizing, among others. In order to expose how the choice of the system is made and how the success of the implementation is influenced by critical factors, a questionnaire was developed that uses descriptive statistics provided automatically by Google Forms. This questionnaire was sent to the sectors that were present at the meeting that marked the change of the system at UFAL. In the end, we conclude that one of the most important critical success factors found in this study is the participation of managers in the process of acquiring and implementing the system; and that the benefits started to be more perceived in sectors that did not have management software, however, it was balanced by the sectors that already used systems and possibly did not realize as many benefits as the others sectors. Is also important to mention that the evaluation of the results and benefits of the current system leads us to consider the result as good, even in the face of many critical success factors that allow us to have several perspectives.