Mapeamento de procedimento de controle na gestão da frota de veículos oficiais da UFAL por meio de BPM com vistas a possibilitar o desenvolvimento de aplicativos para dispositivos móveis

Abstract

With the advent of the government in recent decades to drive the transformation of control procedures within the public administration, through the use of Information and Communication Technologies (TICs), tools for business process management in organizations have been widely used. . This research paper aims to map a control procedure in the management of the official vehicle fleet of the Federal University of Alagoas (UFAL), in the execution of the Transport Management trip report, with a view to enabling the development of mobile applications.To achieve this end, the Business Process Management (BPM) approach was used, a management discipline that can be implemented in the organization's processes to identify, design, execute, document, deploy, measure, monitor, control and improve processes. to achieve consistent results aligned with an organization's strategies. Regarding the methodology used in this work, it is characterized as exploratory and descriptive research, with a qualitative approach. Regarding the data collection, the modalities of documentary research and bibliographic research were applied, as well as action research methods and interviews with agents. Transport Management, the Business Process Modeling Notation (BPMN) notation modeling was applied, with the help of the Bizagi Process Modeler Transport, applying the BPM life cycle proposed by Baldam, Valle and Rozenfeld (2014), comprising the phases of planning, analysis, process implementation and monitoring. The results indicate that the execution of the specific objectives provided, through BPM, a favorable scenario for the Transport Management trip report mapping, with a view to enabling the application development for móbile devices, which will add technological tools, with new functionalities, contemplating the general objective of this research.