Avaliação da gestão de processos do setor responsável pelo acompanhamento da execução de obras públicas em uma instituição federal de ensino sob o foco do BPM

Abstract

The present research had as scope to evaluate the management of activities of the sector responsible for the inspection of public works in a federal institution of higher education. For this purpose, the concepts of Business Process Management (BPM) were applied, a managerial discipline that aims to continuously improve the results of organizations, aligned with their strategy. The research used a qualitative approach and was characterized as descriptive and applied. Regarding the type of methodological procedure, the case study was used, focusing on the Federal University of Alagoas. A BPM life cycle was applied to develop the planning, analysis, design and implementation stages of the processes. In the planning phase, the industry was characterized with the identification of its processes and the choice of those that would be prioritized in this study, as well as the identification of documents that were analyzed, reference model choices and interviews with the institution's servers. In the analysis stage, was seek to record the current state of the processes prioritized in the sector, through analysis of documentation and interviews, which resulted in the verification of possible dysfunctions, difficulties and proposals for improvements to the processes. Subsequently, the remodeling of the prioritized processes was elaborated, based on the results of the analyzes performed. Finally, based on the results obtained, guidelines were proposed for the elaboration of a normatization manual for the processes of supervision of works and a plan of action for its implementation in the institution. The results obtained allow us to conclude that the implementation of the proposal will allow the systematization of the processes of the sector, which currently does not have a formal method for its operation, will allow speed and quality gains in the management of the institution's works, as well as mitigate recurrent problems in the sector responsible for the supervision of works. The standardized manual may also reduce recklessness or illegality on the part of the servants, who must follow a wide range of laws, rules and regiments. Therefore, based on the research carried out, it is expected that the preparation of regulations for the inspection processes of works may improve the quality and agility of the execution of the works in the institution