Gestão da informação para o planejamento e controle da capacidade operacional do serviço hospitalar

Abstract

The information analysis of organizations represents an opportunity for informational mapping of work processes and organizations capable of identifying the deficiencies caused by the dysfunctions in the operations that involve the disorganization of the services rendered and in damages to the collaborators, users and financiers. At the moment, the research was carried out with the objective of verifying if the information contained in the hospital was directed to the control of the operational activities, as, managers. The purpose of conducting the informational mapping of units of hospital services units, as some units were chosen as a way to pluralize the results of the research, not neglecting to represent the results achieved. Subsequent to the mapping were executed with the managers of the operational, strategic and continuous levels of performance, based on the information on the existing information structure and organization of data on the capacity planning of the management services. This research was easily accessible to describe performance factors and planning activities based on information on these factors; As the information management model found in Choo (2006) was used as the evaluation parameter of the informational management steps, the necessary information on the capture, use and adaptation of products was evaluated. "The results indicated that the health institution presents a series of data related to its health services, which affect the planning of the hospital service in its capacity of care, that is, that there is a failure in the execution of services.