Redes de execução de atividades de tecnologias da informação na Universidade Federal de Alagoas

Abstract

The strategic management of information technology resources has assumed, in recent years, a fundamental role in the scope of the federal public agencies of the Brazilian Executive Branch. People, structure, budget and processes must be articulated so that computing resources meet the demands of public administration and society. This research aimed to analyze the structure of networks for the execution of Information Technology (IT) activities at the Federal University of Alagoas (UFAL). For that, a survey of the actors and structural, relational and central indicators of the formal and informal network that are directly related to the execution of IT activities at the university was carried out. For the identification of actors in the informal network an analysis of the application of the determinants of execution of Esteves and Carneiro (2015) was developed. The study also compares the indicators of the formal and informal network of implementation. We chose the case study as a research technique. Through the analysis of documents, direct observation of the researcher and the interviews carried out with the members of the network, the relationships between the actors of the networks were structured for the main conclusions of the research. The results indicated that the determinants of Esteves and Carneiro (2015) are applicable to the context of execution of IT activities of the university with the addition of the determinant budget. There was a significant disparity between actors and indicators of formal and informal networks. The greater number of actors and sectors involved in the informal network and a relatively low network density indicate a potential for information, resources and alternatives to be exploited in the execution of IT activities. Some actors were highlighted by the centrality in each determinant. However, the centralities of the actors in the formal network were practically maintained in the informal network. It is also suggested for future studies to compare networks and indicators by determinant as a way of evaluating execution.