Gerenciamento de conflitos organizacionais na Universidade Federal de Alagoas: uma análise dos estilos de gestão de conflitos na perspectiva do corpo técnico-administrativo

Abstract

Conflicts are a theme that occupies a large part of the concerns of managers and scholars of organizational phenomena due to the consequences that can affect workers and organizational results. The current public management policy seeks excellence in the provision of public services provided to citizens. It represents a management system that aims to increase the efficiency, effectiveness and effectiveness of the actions performed. In this context, organizations need transformations in the management of conflict situations, because the organizational environment, participation and motivation for the exercise of activities will be influenced by how individuals will deal with this phenomenon, whether positively or negatively. The problem of conflict management has been the subject of many recent studies, however, within the scope of the Brazilian Public Administration, there is a certain lack of research on how conflicts are managed in the interpersonal relations between public servants in the university space. Therefore, this study sought to contribute to a better understanding of the dynamics established between conflict management styles and some sociodemographic and functional variables using a sample of 290 individuals, part of the population of technical-administrative servers of an IFES, in order to investigate the management styles adopted by these servers in the face of a situation of conflicts between their peers, being this the general objective of the research. The research was characterized as descriptive and used the qualitative method, through the application of the data collection instrument Rahim Organizational Conflict Inventory (ROCI-II). The questionnaire was distributed in person during a visit to the sectors of the institution. At the end, 290 questionnaires were validated. The data were submitted to descriptive analysis and bivariate correlation techniques, through the Statistical Package for the Social Sciences (SPSS). The research data show that one style should not be considered better or worse to the detriment of others, given the limitations and advantages of each one, being subject to the constraints of each conflict situation. And their data shows that UFAL's technical-administrative servers tend not to use only one style of conflict management. It was observed that poor communication is the main cause of conflict in the university administrative environment and that relationship conflict is the most present. It was verified that four styles proposed in this study were detected among the servers and that, without considering the sociodemographic and functional variables, they are used more of the Integration style, which demonstrates that the institution possesses a culture that supports experimentation, risk, openness to diverse points of view, continuous questioning and sharing of information and knowledge.