Acolhimento na atenção básica à saúde na perspectiva do enfermeiro

Abstract

This study addresses the host in Primary Care and aimed to understand and analyze how the host is designed and practiced by nurses of the Family Health Strategy. This is a qualitative, exploratory and descriptive, held at Basic Health Units in the municipality of Arapiraca-Alagoas/Brasil, the subjects their nurses. The subjects were visited at health facilities and conducted semi-structured interviews, allowing the construction of five categories for thematic analysis: (1) conceptions and understanding of the host; (2) The user embracement in primary care: do the collective and individual nurses; (3) host in the light of the National Humanization Policy: Guidelines, adoption and training; (4) limits and challenges to implementation and realization of the host; and (5) the role and contribution of nurses in the host. That incorporate concepts and perform the host was concluded still constitutes a great need for services and health professionals, particularly in primary care, where moments of team training and implementation processes of the host, while operating guidelines for the organization of services are nascent or nonexistent; and in which, in spite of the host by nurses to be understood as a form of approved user, we note that there is also the understanding that the user is welcome to listen carefully and try to give positive feedback to their demands. We also identified that the participation of nurses occurs mainly in the form of trainings, meetings with staff and constant guidance.