Gestão de processos : uma análise de implementação num órgão do setor público

Abstract

Disruptive scenarios, more than everyday scenarios, demonstrate the need for companies to secure their space in the market and expand their presence. Among the strategies adopted by many organizations is the mapping of work processes, which allows the standardization of activities, productivity gains, cost reductions, among other advantages. That said, the purpose of this work is to analyze the implementation of Process Management in the Procuradoria Regional do Trabalho da 19ª Região (PRT19), and, in this process, to analyze the methodology proposed by the Secretaria de Planejamento e Gestão Estratégica do Ministério Público do Trabalho. Regarding methodological stages, data collection was carried out through interviews with collaborators, documentary research from records, manuals and legislation applied to the subject and the analysis of the information collected was carried out through the comparative method. Among the results, the research presents the analysis of the aforementioned methodology, comparing it to authors related to the theme and institutions that developed their own methodologies, in addition to detailing the implementation steps applied in the PRT19.